Refund policy
Return & Refund Policy
Thank you for shopping with NUVIPAWCARE.
We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging when applicable. You may also be required to provide proof of purchase or your order number.
How to Request a Return
To request a return, please contact us at nuvipawcare@gmail.com with your order number and a description of the reason for your return. If your return request is approved, we will provide you with return instructions, including the return address when applicable.
Please do not send an item back without contacting us first.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, please contact us at nuvipawcare@gmail.com as soon as possible and provide photos of the item and packaging. We will review your request and work with you to resolve the issue.
Non-Returnable Items
Certain items may not be eligible for return for hygiene, safety, or other applicable reasons. We will inform you if an item is not eligible for return.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund to your account.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by our return policy, the customer may be responsible for return shipping costs.
Contact Us
If you have any questions about returns or refunds, please contact us at: